Payments & Wallet
Wallet top-ups, escrow, payouts, fees, and your transaction history.
- How the Wallet Works General Every account has a built-in wallet. The wallet is a prepaid balance used for all financial activity on the platform. For brands Top up your wallet using a supported payment gateway (credit/debit card, or other available methods). Your wallet balance is used to fund escrow when you accept applications or send invitations. Escrowed funds are […]
- Adding Funds & Earn Deposit Bonuses Brands Brands can pre-fund their wallet balance anytime using credit cards, PayPal, or regional payment gateways. When the Wallet Pre-Funding & Deposit Incentives Add-on is active, brands earn automated bonus credits on qualifying top-up amounts. Steps to add funds Navigate to Wallet from the platform dashboard. Click Add Funds in the page header. Select a quick […]
- Understanding Escrow Brands Escrow is a central concept on this platform. When you accept an influencer’s application or an invitation is confirmed, the agreed payment amount is moved from your available wallet balance into escrow. Why escrow exists Escrow protects both parties: For influencers — they can see the funds are locked and guaranteed before they start creating […]
- Platform Fees and Commission General The platform charges fees to cover its operating costs. There are two types of fees: Top-up processing fee (brands) A percentage-based processing fee is added to wallet top-ups. This fee is charged at the time of the top-up and is shown in the checkout summary before you confirm. It covers payment gateway transaction costs. Platform […]
- Requesting a Payout Creators Once you have earnings in your wallet, you can request a payout to transfer the funds to your bank account or preferred payment method. Steps Go to Wallet from the navigation menu. Click Request Payout. Enter the amount you want to withdraw (must meet the minimum payout threshold). Select or add your payout method. Submit […]
- Your Transaction History General Your complete financial history is available in your wallet’s transaction log. How to access it Go to Wallet from the navigation menu and click the Transactions tab. What you will see Top-ups — wallet deposits made by you (brands only). Escrow locks — funds moved to escrow when an application was accepted or an invitation […]
- Refunds and Wallet Credits Brands Refunds on this platform refer to escrowed funds being returned to your available wallet balance. The platform does not issue refunds to your original payment method — funds remain in your wallet for use on future campaigns. When funds return to your wallet An invitation you sent expires without a response, or is declined by […]
- Configuring Your Payout Methods Creators Before you can request a payout, you must configure your payout method details in your account settings. This ensures your earnings are transferred to the correct account. How to configure payout methods Go to Settings → Payout Details. Choose your preferred payout method from the available options (e.g., Bank Transfer, PayPal, or Paystack). Enter the […]
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