Refunds on this platform refer to escrowed funds being returned to your available wallet balance. The platform does not issue refunds to your original payment method — funds remain in your wallet for use on future campaigns.
When funds return to your wallet
- An invitation you sent expires without a response, or is declined by the influencer.
- A dispute is resolved in your favour by the admin team.
- A project is cancelled by mutual agreement before a deliverable is submitted.
What you cannot get refunded
- Payment that has already been released to an influencer.
- Processing fees charged at top-up time.
Balance not showing correctly?
Wallet balances update in real time. If you believe a refund has not been applied correctly, check your transaction history first. If you still believe there is an error, submit a support ticket with the relevant project or invitation reference.