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Disputes & Resolution
How to open a dispute, what the resolution process looks like, and what to expect.
- When to Open a Dispute The Resolution Center is for resolving serious disagreements about a project where both parties cannot reach an agreement on their own. Appropriate reasons to open a dispute Brand perspective — the influencer has submitted a deliverable that clearly does not match the campaign brief, and is not responding to revision requests. Influencer perspective — you […]
- How to Open a Dispute If direct communication has failed and you need the platform team to step in, follow these steps to open a formal dispute: Go to the project page — find the relevant project under Collaborations → My Projects (influencers) or your campaign’s project list (brands). Click Open Dispute — this button appears on the project detail […]
- The Dispute Process Explained Once a dispute is opened, the admin team manages the resolution process. Here is what happens: Dispute received — both parties are notified. The admin team reviews the initial submission. Evidence gathering — both the brand and the influencer may be asked to provide additional evidence: screenshots, the campaign brief, message history, the published post, […]
- Dispute Outcomes: What to Expect After reviewing all evidence, the admin team will issue one of the following outcomes: Resolved in favour of the brand — the escrowed funds are returned to the brand’s wallet. The influencer is not paid. The project is closed. Resolved in favour of the influencer — the escrowed funds are released to the influencer’s wallet […]
- The Withdrawal Response Window Before a formal dispute is opened, the platform provides a structured withdrawal request process that gives both parties a chance to resolve the situation without admin involvement. How withdrawal requests work A brand can submit a withdrawal request from a project page, stating why they believe the deliverable does not meet the brief and requesting […]
Still can't find what you need?
For project or payment disputes, use the Resolution Center. For everything else, submit a support ticket.