Before a formal dispute is opened, the platform provides a structured withdrawal request process that gives both parties a chance to resolve the situation without admin involvement.
How withdrawal requests work
A brand can submit a withdrawal request from a project page, stating why they believe the deliverable does not meet the brief and requesting that escrow be returned.
The influencer then has a defined response window (set by the platform operator) to:
- Accept the withdrawal — the escrow is returned to the brand’s wallet, and the project is closed.
- Reject the withdrawal — the project continues and the brand may escalate to a formal dispute.
Automatic resolution
If the influencer does not respond within the response window, the withdrawal request is automatically accepted and the escrow is returned to the brand. This prevents projects from being stalled indefinitely.