If direct communication has failed and you need the platform team to step in, follow these steps to open a formal dispute:
- Go to the project page — find the relevant project under Collaborations → My Projects (influencers) or your campaign’s project list (brands).
- Click Open Dispute — this button appears on the project detail page. It is only available while the project is in an active or pending state.
- Describe the issue — write a clear description of the problem. Include dates, specific requirements from the campaign brief that were not met, and any communication history that supports your case.
- Submit — the dispute is created and the project status changes to Disputed. Both parties are notified.
Once a dispute is open, escrow is frozen and neither party can release or withdraw it without admin intervention.