Whether you are a prospective visitor exploring the marketplace or a registered member managing active campaigns, multiple support channels are available to assist you.
1. Self-Service Help Center
The Help Center is organised by topic — including Getting Started, Campaigns, Applications, Invitations, Projects, Payments & Wallet, Disputes, and Account Settings. Use the instant search bar at the top of the Help Center to find step-by-step guides by keyword.
2. Public Contact Us Console
If you are not logged in or have a pre-sales, partnership, or general inquiry, visit the Contact Us page from the main navigation bar or footer:
- Inquiry Role Routing — select whether you are reaching out as a Brand / Business, Creator / Talent, or General / Support inquiry so your message is routed to the right specialist desk.
- Topic Categorisation — choose a topic such as Campaign Setup & Briefs, Billing & Invoice Inquiries, Channel & Bio-Token Verification, or Partnerships.
- Direct Desk Response — our team replies directly to your email address within our published desk response hours.
3. Authenticated Support Tickets
Once you have registered and logged in, always use My Tickets → New Ticket for account-specific, wallet, or campaign support so our team can verify your account and track your conversation history in one place.