A support ticket is the right way to contact the support team when you need help with a technical issue, account problem, or billing question.
Good reasons to submit a ticket
- You cannot log in or access your account.
- A payment or wallet transaction has not processed correctly.
- A technical error appears on a page or prevents you completing an action.
- You have a billing question not answered in these Help Centre articles.
- You need a platform feature explained that is not covered here.
What support tickets are NOT for
- Project disputes — use the Resolution Center from the project page instead.
- Asking brands or influencers to change their terms — that is between you and the other party.
- Reporting a user — use the Report function on the user’s profile.