After reviewing all evidence, the admin team will issue one of the following outcomes:
- Resolved in favour of the brand — the escrowed funds are returned to the brand’s wallet. The influencer is not paid. The project is closed.
- Resolved in favour of the influencer — the escrowed funds are released to the influencer’s wallet (minus platform commission). The project is marked complete.
- Split outcome — in some cases the admin team may determine a partial payment is fair. The escrow is split between the two parties at the decided proportion.
Accepting the outcome
Dispute outcomes are final and binding on the platform. By agreeing to the platform’s Terms of Service, both parties accept that the admin team’s dispute decision is the final resolution.
After the dispute
Both parties can continue using the platform normally. The project is closed and the outcome is recorded in both parties’ transaction histories.