The Dispute Process Explained

Once a dispute is opened, the admin team manages the resolution process. Here is what happens:

1. Dispute received — both parties are notified. The admin team reviews the initial submission.
2. Evidence gathering — both the brand and the influencer may be asked to provide additional evidence: screenshots, the campaign brief, message history, the published post, or any other relevant information.
3. Admin review — the admin team reviews all submitted evidence and compares it against the original campaign brief.
4. Decision — the admin team issues a resolution. You will be notified of the outcome.

Timeline

Disputes are typically resolved within 5–10 business days, depending on complexity and how promptly both parties respond. You will receive updates via notifications as the process progresses.

During the dispute

You can continue communicating with the other party through Messages. The Resolution Center thread is separate from the regular message thread and is visible to the admin team.