The Resolution Center is for resolving serious disagreements about a project where both parties cannot reach an agreement on their own.
Appropriate reasons to open a dispute
- Brand perspective — the influencer has submitted a deliverable that clearly does not match the campaign brief, and is not responding to revision requests.
- Influencer perspective — you have delivered the agreed content and the brand is not releasing payment despite the auto-release window having passed or being refused.
When NOT to use the Resolution Center
- For minor feedback or requests to improve the content — use Messages first.
- For technical issues (login problems, payment errors) — submit a Support Ticket instead.
- For account-level disagreements unrelated to a specific project.
We strongly recommend attempting resolution through direct messages before opening a formal dispute. Disputes involve admin review and take time to resolve.