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Resolution Center

Reshoot demanded outside brief scope

#3

Under Review
#3

Reshoot demanded outside brief scope

Content Issue
Project #PRJ-019 — Charging Ecosystem Review
Amount Disputed $520.00
Opened By Marcus Webb
Date Opened October 28, 2026 10:35

Original Statement

I submitted all three TikToks. Slots 1 and 2 were approved. Slot 3 was rejected citing a "brand style guide centring rule" that does not appear anywhere in the campaign brief. The product is clearly visible and prominently featured. I am requesting admin review.

Messages

Marcus Webb
Marcus Webb Influencer October 28, 2026 10:35
I am opening this dispute because my third TikTok was rejected citing a "brand style guide centring rule" that appears nowhere in the campaign brief I agreed to. Both other videos were approved without issue. The brief specifies "showcase the product prominently" — the wireless pad is clearly visible and centred on-screen for over 60% of the video runtime.
TechVibe Store
TechVibe Store Brand October 30, 2026 10:35
Our internal brand style guide mandates that all hero products are centred in frame during product feature moments. We share this guide with all creators at project start. The reshoot request is in line with our standard QA process.
max
max Admin October 31, 2026 10:35
Under review. Both parties please submit any additional evidence within 48 hours. We will review the campaign brief and the submitted video frame-by-frame.
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If both parties have reached an agreement and wish to close this dispute, you can submit a withdrawal request. The other party must accept before the case is closed. An administrator will review and confirm the final financial outcome.

Project

Campaign Charging Ecosystem Review
Project #PRJ-019
TechVibe Store
Brand TechVibe Store
Marcus Webb
Influencer
Marcus Webb
Project fee $520.00

Case Progress

Case opened Dispute raised October 28, 2026 10:35
Funds frozen $520.00 held in escrow pending review October 28, 2026 10:35
Mediator assigned Case under active review
Both parties responded All evidence submitted Completed
Decision pending Mediator will issue a ruling once evidence is complete Pending