Your support ticket will be in one of the following statuses:
- Open — the ticket has been received and is in the queue, not yet assigned to an agent.
- In Progress — a support agent has been assigned and is actively working on your ticket.
- Awaiting Reply — the support agent has responded and is waiting for more information from you. Check your email and the ticket thread and reply as soon as possible to avoid delays.
- Resolved — the issue has been resolved. The ticket will remain in this status for a short period to allow you to re-open it if the issue recurs.
- Closed — the ticket is fully closed. If the same issue occurs again, please submit a new ticket.
You can view all your tickets at any time from My Tickets in the navigation menu.