Submitting a support ticket takes a few minutes. Providing clear detail upfront helps the team resolve your issue faster.
Steps
- Click New Ticket at the top of this Help Centre page, or go to My Tickets → New Ticket.
- Select a category — choose the category that best matches your issue (Account, Billing, Technical, Campaign, etc.).
- Set a priority — choose Low, Medium, High, or Urgent. Use Urgent only for issues that are blocking your ability to use the platform entirely.
- Write a clear subject — summarise the issue in one sentence.
- Describe the issue in detail — include what you were trying to do, what happened instead, any error messages you saw, and the relevant campaign, project, or transaction ID if applicable.
- Attach files — screenshots or screen recordings are often very helpful.
- Click Submit.
You will receive an email confirmation immediately after submitting. Replies from the support team will also arrive by email and are visible in the ticket thread.