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Support Tickets
How to submit and track support tickets for technical or account issues.
- When to Submit a Support Ticket A support ticket is the right way to contact the support team when you need help with a technical issue, account problem, or billing question. Good reasons to submit a ticket You cannot log in or access your account. A payment or wallet transaction has not processed correctly. A technical error appears on a page […]
- How to Submit a Support Ticket Submitting a support ticket takes a few minutes. Providing clear detail upfront helps the team resolve your issue faster. Steps Click New Ticket at the top of this Help Centre page, or go to My Tickets → New Ticket. Select a category — choose the category that best matches your issue (Account, Billing, Technical, Campaign, […]
- Support Ticket Statuses Explained Your support ticket will be in one of the following statuses: Open — the ticket has been received and is in the queue, not yet assigned to an agent. In Progress — a support agent has been assigned and is actively working on your ticket. Awaiting Reply — the support agent has responded and is […]
- What Happens After You Submit a Ticket Immediately after submitting a ticket, here is what happens: Confirmation email — you receive an automated acknowledgement with your ticket reference number. Queue assignment — your ticket enters the support queue. Priority tickets are reviewed first. Agent response — a support agent reviews your ticket and either resolves it directly or asks for more information. […]
- Using the Public Help Center & Contact Us Console Whether you are a prospective visitor exploring the marketplace or a registered member managing active campaigns, multiple support channels are available to assist you. 1. Self-Service Help Center The Help Center is organised by topic — including Getting Started, Campaigns, Applications, Invitations, Projects, Payments & Wallet, Disputes, and Account Settings. Use the instant search bar […]
Still can't find what you need?
For project or payment disputes, use the Resolution Center. For everything else, submit a support ticket.